Collaboration and Search
May 5, 2008
We collaborate and work together to achieve a common goal, sharing knowledge and ideas and creating content in the process. Often times in a business, people are collaborating around a certain issue that needs addressing or improvement or maybe brain-storming ideas to come up with a new solution or collaborating around a certain task. Typically, as people collaborate, content gets created in the form of an email or a document or a discussion thread or a virtual workspace or a wiki or other similar mechanism. While the collaboration activity is at its peak, it’s probably easier to keep track of this content. However, the further removed one is from the actual activity, the harder it becomes to know or remember where something might be found. And ultimately for the business, all of this content could be considered assets that need to be easily and quickly retrieved.
Collaboration by its very nature creates a lot of unstructured content. Given that there isn’t a pre-defined structure, how does one go about quickly locating relevant information? It’s quite possible that the one who is looking for something might not even know where the information might reside. Is it on a file system or in a virtual team workspace or in a discussion thread or in a wiki? Also, it’s quite possible that the unstructured content that is created was actually pertaining to some structured content out in a database or a line-of-business application. Wouldn’t it be great to be able to search and reference that information as well?
IDC estimates that information workers spend on average 48% of their time searching for and analyzing information, (9.5 and 9.6 hours per week, respectively) which costs an organization $28,000 per worker per year (see “The Hidden Costs of Information Work”, IDC April 2006)
As mentioned last week, I’m going to look at some of the capabilities of Microsoft Office SharePoint Server 2007 (referred to in the future as SharePoint 2007) which make it such a strong contender in the Enterprise 2.0 space. With SharePoint 2007, you are able to search both structured and unstructured data and quickly find the information you might be looking for. You can search content on your file shares, your internet and intranet web sites, IBM Lotus Notes repositories, Microsoft Exchange Public folders, and of course, SharePoint sites. You can also find information stored in databases and backend Line of Business systems, such as ERP and CRM. Not only this, but you can also search for people in your organization and identify those who might have the required expertise to get a job done. The best part about SharePoint search is that it returns security-trimmed results, so that a user only gets to see what they’ve been previously authorized to see. The search experience in SharePoint 2007 is highly customizable as well so that one can display best bets, eliminate noise words, and customize the display of search results and do so much more. Another highly useful feature is that there is really no preset document limit unlike other well-known search products.
An Enterprise Search feature pack is expected soon which is going to further enhance the Search experience with SharePoint and incorporate some of the powerful functionality found in Microsoft Search Server 2008, which Forrester Research has labeled as a Disruptor in Enterprise Search (see Microsoft: Latest Disruptor in Enterprise Search). Also, with Microsoft’s acquisition of FAST earlier this year (see Gartner Magic Quadrant for Information Access Technology, 2007), which Microsoft plans to integrate into SharePoint Search, it’s going to make the already powerful SharePoint search experience even more so. It’s worth noting too that other software vendors have also recognized the power of SharePoint Search and are integrating their products with SharePoint to leverage its powerful search functionality (for example, look at this news article about an open source collaboration vendor integrating with SharePoint for its Search functionality).
So with SharePoint 2007, you can pretty much assume that you will be able to search and retrieve the content you’re looking for. For more details, look at Enterprise Search from Microsoft.
Of Web 2.0 and SharePoint 2007
April 28, 2008
Web 2.0 made a big bang in 2007 advocating and offering new avenues for information worker collaboration to increase their productivity. Forrester Research expects that “adoption of social networking solutions for business” will “accelerate dramatically in 2008 with many firms looking for internal social networking solutions”.
Web 2.0 in the enterprise is now here and companies, big and small, are having to figure out how best to deal with it. Technologies such as blogs, wikis, RSS, instant messaging, surveys, team workspaces, web conferencing, mashups and the like have grown immensely in popularity. In many cases, employees have figured out for themselves how to accomplish their work more efficiently using such technologies without formal offerings or support from their companies, and so it has now become imperative that businesses and especially their IT departments seriously consider how they are going to support this growing need for social computing in their organizations.
One of the primary contenders in the enterprise web 2.0 space is SharePoint 2007 from Microsoft. In the short period of a year since it was first released, SharePoint 2007 has generated over $1 billion in sales for Microsoft and has become their fastest selling server product ever. Industry analysts such as G. Oliver Young of Forrester Research say that “Microsoft’s SharePoint will continue to steamroll the market” in the enterprise Web 2.0 space (see Forrester Research’s “Top Enterprise Web 2.0 Predictions For 2008” by G. Oliver Young, January 25, 2008). He also says that “for SharePoint, 2008 will be another banner year.” Forrester also expects that the IT departments taking a leadership role in enterprise 2.0 deployments will look at SharePoint first.
For Lucrum, SharePoint 2007 is currently a cornerstone of our collaboration strategy. In subsequent blogs, I plan to spell out in greater detail those aspects of SharePoint 2007 that make it such a strong contender in the enterprise web 2.0 space. Of course, one cannot assume that SharePoint is the holy grail of social computing and it is what everyone needs – depending on the customer’s needs and environment, it’s possible that other tools might be better suited for them.
See What is Possible
April 21, 2008
Friday morning I had the opportunity to talk to Raveen Rajavarma, our new Collaboration Community Leader. Raveen was sharing with me the latest info on SharePoint 2007. I’m really excited by the untapped potential inside of SharePoint. Raveen has committed to get some demo sites out under our own internal SharePoint site so that everyone can see what’s possible. Additionally, he’ll be working with our team members to determine how many resources we need on staff to support our clients and how best to position all Collaboration tools.
I look forward to seeing great posts, great information, and a great community under Raveen’s leadership.
We Win When We Talk About Them
April 17, 2008
I never thought I would pick up sales tips from James Carville, but sure enough it has happened. Over the past weekend I was watching one of the Sunday morning political shows, and Carville, joined by his wife Mary Matalin, was discussing the 2008 Presidential Campaign. Specifically he discussed one of the tenets of running a great campaign he learned from former President Clinton, who love him or hate him, was a great campaigner. The idea he put forth was so simple but so correct. “If we are talking about them, we are winning.” “If we are talking about us, we are losing.” Now, the idea behind his comment is perhaps a little different in the context of a political campaign as opposed to a sales call, but how incredibly insightful is that. The best sales calls often involve very little “selling.” If the person across the table from you is talking, and you are discussing them – not you – you are winning. I have experienced sales calls where you trot out every feature, function, advantage, benefit, company history, past clients, and on and on, only to walk away saying to myself, “I just don’t think we will win that one.” By the same token, many of the best calls I have ever made, involve asking questions, and then listening to someone else talk about themselves. Yes I can tell people LUCRUM is Cincinnati’s best provider of Data Warehousing, Business Intelligence, Collaboration, (all of which I believe) until I am blue in the face, but if I don’t understand them first, I am losing.
I observed this first hand today while on a sales call with two of my colleagues. We had a great meeting that lasted well over an hour, very little of which was spent discussing LUCRUM. In doing so, we identified numerous business problems LUCRUM can solve through our understanding of technology. More importantly we took the first steps toward building a new relationship with them based on understanding of their unique business needs. No pushy sales pitch. No dog and pony show. Just having a real and meaningful conversation about them When we are talking about them… we win.