Comments on: A Call To Action http://thefuturevalueofbusiness.com/a-call-to-action.htm Using Business Intelligence to make data meaningful and solve business problems. Thu, 08 Dec 2011 01:34:45 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Scott Felten http://thefuturevalueofbusiness.com/a-call-to-action.htm/comment-page-1#comment-754 Scott Felten Tue, 22 Jul 2008 03:34:24 +0000 http://thefuturevalueofbusiness.com/?p=179#comment-754 Communication is the key to building a relationship - I can't think of anything that is more important; and we can all make improvements towards better communication. In this day and age, the electronic media makes it a bit hard given the fact that most of communication is non-verbal and we can't see or read people. So, I make sure to read and reread my emails. More than this, I try to make it a point to have high touch points. But I find myself 'filling in the blanks' too often. What I mean is that I extrapolate what I think my client might want if they don't keep their end of the verbal tennis match. Here, I need to make it a point to re-engage and recalibrate. I think it's good sense to simply say 'hey, can you do me a favor and spend just a few minutes to help me think this through' or 'do you mind if we talk for a few minutes, I just really want to make sure we are on the same page'. I have found that there is often times a need behind the need and as we dig further, we get closer to the 'gold' - the real need. Remember, we have two ears and one mouth and that's about the percentage we should hear and speak. :) ~ Scott Felten Communication is the key to building a relationship – I can’t think of anything that is more important; and we can all make improvements towards better communication. In this day and age, the electronic media makes it a bit hard given the fact that most of communication is non-verbal and we can’t see or read people. So, I make sure to read and reread my emails. More than this, I try to make it a point to have high touch points. But I find myself ‘filling in the blanks’ too often. What I mean is that I extrapolate what I think my client might want if they don’t keep their end of the verbal tennis match. Here, I need to make it a point to re-engage and recalibrate.

I think it’s good sense to simply say ‘hey, can you do me a favor and spend just a few minutes to help me think this through’ or ‘do you mind if we talk for a few minutes, I just really want to make sure we are on the same page’. I have found that there is often times a need behind the need and as we dig further, we get closer to the ‘gold’ – the real need.

Remember, we have two ears and one mouth and that’s about the percentage we should hear and speak. :)

~ Scott Felten

]]> By: Christy Rollyson http://thefuturevalueofbusiness.com/a-call-to-action.htm/comment-page-1#comment-690 Christy Rollyson Wed, 16 Jul 2008 16:02:31 +0000 http://thefuturevalueofbusiness.com/?p=179#comment-690 I personally LOVE the customer loyalty cards - use mine constantly for fuel discounts and grocery items. I think it is great that that this company had the opportunity to use the cards not only to help their customers save money but maybe even save some lives! WOW - If I had purchased tainted meat I would have wanted that call before I fed my child that is for sure! Great article Suzanne! I personally LOVE the customer loyalty cards – use mine constantly for fuel discounts and grocery items. I think it is great that that this company had the opportunity to use the cards not only to help their customers save money but maybe even save some lives!

WOW – If I had purchased tainted meat I would have wanted that call before I fed my child that is for sure! Great article Suzanne!

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